Several of these fashionable gowns are excellent choices for Informal wedding and Debutante Ball, as well as elegant choices for your Quinceanera . Most of our orders are shipped within 3 working days, but depending on color and size, some orders may take a little longer. We will notify you if there is a delay. Please let us know if you are in a rush so that we can arrange early shipment. CHECK BELOW FOR INFORMATION ON OUR EXCHANGE/RETURN POLICY. Would you like assistance with your purchase ? Inquire about special discounts available. Email to: sales@sophisticatedlady.us or call: 760-781-5588 or Toll Free at 1-866-459-9265 |
| Customer Service Call us at 760-781-5588 (direct dial) or 866-459-9265 (toll free). Leave a message and a Customer Service Representative will assist you within 24 hours. Email:sales@sophisticatedlady.biz How to Measure for your Dress Size: BUST. Measure under the arms, around the fullest part of chest. WAIST. Measure around the natural waistline. HIPS. Measure around the fullest part of the body, usually at the top of legs, about 7-9" below natural waistline. If you are a bride or a member of a bridal party, please contact us by Email or phone for Special Discounts and to ensure that all dresses in your bridal party will be color matched. Call if you have any questions or to place your order by phone. Call us Toll Free at 1-866-459-9265 Exchanges/Returns are a) non-transferable to others b) will not be accepted under any circumstances IF THE ITEM IS A "SALE" ITEM (no "sale" items accepted for either exchange or return) or if past the customer stated wear date. 1) No EXCHANGES or RETURNS on any of the "Liquidation dresses" (as they are all marked down for FINAL SALES),Special Order Items or on Bra purchases. 2) NO RETURNS FOR REFUND(EXCHANGE only) on any gown that is under $100 as they have been "specially" priced below retail for our customers. We will accept a ONE TIME EXCHANGE on any merchandise under $100 with a $25.00/dress restock fee for restocking and shipping, so be sure you are careful in your selection. If an exchange cannot be found, you will be issued a store credit. 3) NO RETURNS FOR REFUND(EXCHANGE only) on any gown that is over $100 and under $200, and we do accept "exchanges" one time. For all of the merchandise over $100 and below $200, the customer will be charged a $50/dress restock fee for restocking and shipping and we will exchange the gown for you one time, so be sure you are careful in your selection. If an exchange cannot be found, you will be issued a store credit. 4) NO RETURNS FOR REFUND(EXCHANGE only) on any gown more than $200 ($201 and above.)We do accept "exchanges" one time. For all of the merchandise over $200, the customer will be charged a 25% of the purchase price/dress for restocking and shipping(for example, if the gown cost is $299, the restock fee is $74.75.) and we will exchange the gown for you one time, so be sure you are careful in your selection. If an exchange cannot be found, you will be issued a store credit. Be prepared to alter your gown as most dresses do not fit perfectly, and may benefit from some degree of alterations by your local seamstress. 5) NO EXCHANGES, RETURNS or REFUNDS will be issued for any of the wedding gowns or flower girl dresses on this site by Melody (wedding gowns and flower girl dresses). NO EXCHANGES, RETURNS or REFUNDS will be issued for any wedding gown, formal or informal, over $195.00. Be careful in your selection of size and be prepared to alter your gown, if necessary. 6) 3-day Deadline:If you need to exchange any gown be sure the return package is postmarked no later than 3 days after you received the merchandise and that the merchandise is unworn with all tags attached. Once your package is received by us, the item must be inspected, the exchanged item must be in original condition as we have 100% inspection in our shipping department before shipping. If all is in order and the dress was not worn, your account will be charged the appropriate restock fee and you will be shipped your exchange request or notified of availability. If your one time exchange is not possible or available in time for your event, you will be issued a store credit good for a year from the date of issuance. An email or telephone call would be appreciated that you are exchanging a dress for another; as not all sizes and/or colors are guaranteed available at all times. As a condition of placing an order through our website you agree to abide with the rules,guidelines and exchange policies as stated above. This allows us to serve you better and allows us to offer these low prices to you. Shipping Address for Exchanges or Returns: Sophisticated Lady 1835 A So. Centre City Parkway, # 453 Escondido, CA 92025-6544 International Credit Cards: Since international credit cards cannot be address verified,for your security protection as well as that of Sophisticated Lady, we ask that you scan a copy of the front and the back of the credit card you are using, showing a legible signature on the back and email us the copy! Remember we now accept PayPal payments so if you do not want to send us copies of the credit card, you may opt to use the PayPal payment method. Please email or call if you have any questions. Special Military Discount: Sophisticated Lady offers a 10% military discount when shipping to APO or FPO addresses. The discount will be deducted from the price of the dress at the time of processing. Discount does not apply to wedding gowns, veils, headpieces or flower girl/confirmation dresses. Would you like assistance with your purchase ? Email to: sales@sophisticatedlady.biz or call: 760-781-5588 or Toll Free at 1-866-459-9265 Shipping Costs: $15.00 within the U.S. by USPS Priority Mail $30 within the U.S. by Express Mail. Priority Mail Usually takes 2-4 days from the time we ship until you receive in US and Express is a 1-2 day guarantee from the time we ship. SHIPPING TIME: Normally, we ship within 3 working days of receiving your order. (Bridal orders may take longer). If additional time is required to fill your order, we will contact you by E-mail, Fax or telephone. $39 by USPS priority mail outside the U.S., takes 1-2 weeks from the time we ship until you receive. We normally ship within 3 days of receiving your order, but may take longer. $49.00 by USPS Express Mail International, takes approximately 1 week depending on location. Email to: sales@sophisticatedlady.biz or call: 760-781-5588 or Toll Free at 1-866-459-9265 We're Glad to Assist You. See the left side of the screen for Store Departments and CLICK on any bar to view products. Email: sales@sophisticatedlady.biz or call: 760-781-5588 or Call Toll free at 1-866-459-9265 It's fun to shop at: SophisticatedLady.US Your credit card information is safe at our online store, and we are committed to making your online shopping experience enjoyable and secure. Sophisticated Lady has been serving satisfied customers for over 5 years. We're a company you can count on ! |