Several of these fashionable gowns are excellent choices for Informal wedding and Debutante Ball, as well as elegant choices for your Quinceanera . Most of our orders are shipped within 3 working days, but depending on color and size, some orders may take a little longer. We will notify you if there is a delay. Please let us know if you are in a rush so that we can arrange early shipment. CHECK BELOW FOR INFORMATION ON OUR EXCHANGE/RETURN POLICY. Would you like assistance with your purchase ? Inquire about special discounts available. Email to: sales@sophisticatedlady.us or call: 760-781-5588 or Toll Free at 1-866-459-9265 |
| Customer Service Call us at 760-781-5588 (direct dial) or 866-459-9265 (toll free). Leave a message and a Customer Service Representative will assist you within 24 hours. Email:sales@sophisticatedlady.biz How to Measure for your Dress Size: BUST. Measure under the arms, around the fullest part of chest. WAIST. Measure around the natural waistline. HIPS. Measure around the fullest part of the body, usually at the top of legs, about 7-9" below natural waistline. If you are a bride or a member of a bridal party, please contact us by Email or phone for Special Discounts and to ensure that all dresses in your bridal party will be color matched. Call if you have any questions or to place your order by phone. Call us Toll Free at 1-866-459-9265 Exchanges/Returns are a) non-transferable to others and b) will not be accepted under any circumstances past the customer stated wear date. 1) No Exchanges or Returns on any of the "Liquidation dresses" (as they are all marked down for FINAL SALES),Special Order Items or on Bra purchases. NO RETURNS on any of the dresses in our "Short Dresses under $99" , "Long Dresses under $99" or "Bridesmaid Dresses under $99 as they have been "special" priced below retail for our customers. We will accept a one time exchange on the merchandise in these three sections with a $25.00 restock fee. 2)For gowns that are beaded or Special Order (Alyce (Jean De Lys,Seralina, Black Label, B'Dazzle, Atelier), Flip, Jasz, Jovani, Scala, BG Haute, Sherri Hill, Terani or are Flower Girl dresses or $200 (including all of our Bridal gowns), we do NOT accept "returns" and no refunds will be issued but we do accept "exchanges" one time. If the purchase price of the gown is $250 or less, the customer will be charged a $50 restock fee for restocking and shipping and we will exchange the gown for you one time, so be sure you are careful in your selection. If the purchase price of the gown is more that $250 ($251 and above), the customer will be charged 20% of the purchase price as a restock fee. For example, if the gown cost is $299, the restock fee is $59.80. Be prepared to alter your gown as most dresses do not fit perfectly, and may benefit from some degree of alterations by your local seamstress. 3)3-day Deadline:If you need to exchange/return any regular priced item that is not a beaded gown or wedding or flower girl dress and not included in the "Short Evening Dresses/Prom under $99", "Long Evening Dresses/Prom under $99" or "Bridesmaid Dresses Best Buy under $99" , be sure the return package is postmarked no later than 3 days after you received the merchandise and that the merchandise is unworn with all tags attached. You will be charged a Restock Fee of $25.00 on any item in this category returned for a refund or exchange. Once your package is received by us, the item must be inspected, the returned item must be in original condition as we have 100% inspection in our shipping department before shipping. If an item has any make-up stains, odors, snags, or tags not attached, the merchandise will be returned to you. If we do return the item to you and it is not accepted, 50% of the item will be charged to you plus the restock fee. If all is in order and the dress was not worn, you will receive a credit to your account. This takes usually 2 - 4 weeks . An email or telephone call would be appreciated that you are exchanging a dress for another; as not all sizes and/or colors are guaranteed available at all times. Shipping Address for Exchanges or Returns: Sophisticated Lady 1835 A So. Centre City Parkway, # 453 Escondido, CA 92025-6544 International Credit Cards: Since international credit cards cannot be address verified,for your security protection as well as that of Sophisticated Lady, we ask that you scan a copy of the front and the back of the credit card you are using, showing the signature on the back and email us the copy! Remember we now accept PayPal payments so if you do not want to send us copies of the credit card, you may opt to use the PayPal payment method. Please email or call if you have any questions. Special Military Discount: Sophisticated Lady offers a 10% military discount when shipping to APO or FPO addresses. The discount will be deducted from the price of the dress at the time of processing. Discount does not apply to wedding gowns, veils, headpieces or flower girl/confirmation dresses. Would you like assistance with your purchase ? Email to: sales@sophisticatedlady.biz or call: 760-781-5588 or Toll Free at 1-866-459-9265 Shipping Costs: $15.00 within the U.S. by USPS Priority Mail $29 within the U.S. by Express Mail. Priority Mail Usually takes 2-4 days from the time we ship until you receive in US and Express is a 1-2 day guarantee from the time we ship. $35 by USPS priority mail outside the U.S., takes 1-2 weeks from the time we ship until you receive. We normally ship within 3 days of receiving your order, but may take longer. $45.00 by USPS Express Mail International, takes approximately 1 week depending on location. Price Guarantee: We will meet or beat the price of any of our competitors ! If you find one of our gowns (same manufacturer, same style, same color) for less at any other Internet site, we will meet or beat that price! Contact us by Email for the best value. Would you like assistance with your purchase ? Let us coordinate dresses for your entire bridal party! Inquire about special discounts available. Email to: sales@sophisticatedlady.biz or call: 760-781-5588 or Toll Free at 1-866-459-9265 We're Glad to Assist You. See the left side of the screen for Store Departments and CLICK on any bar to view products. Email: sales@sophisticatedlady.biz or call: 760-781-5588 or Call Toll free at 1-866-459-9265 It's fun to shop at: SophisticatedLady.US Your credit card information is safe at our online store, and we are committed to making your online shopping experience enjoyable and secure. Sophisticated Lady has been serving satisfied customers for over 5 years. We're a company you can count on ! |