Would you like assistance with your purchase ? Email to: sales@sophisticatedlady.us or call: 760-781-5588 or Toll Free at 1-866-459-9265 |
| Our licensed store is open Monday - Saturday from 10 a.m. - 7:30 p.m.(summer hours) or Sunday 11 a.m. - 6 p.m. (PST). Our Internet telephone #
is 1-760-781-5588 or toll free at 1-866-459-9265. Leave message and a customer service representative will get back to you within 24 hours. Email:sales@sophisticatedlady.biz How to Measure for the dress size: BUST. Measure under the arms, around the fullest part of chest. WAIST. Measure around the natural waistline. HIPS. Measure around the fullest part of the body, usually at the top of legs, about 7-9" below natural waistline. If you are a bride or a member of a bridal party, please contact us by Email or phone for special discounts and to ensure that all dresses in your bridal party will be color matched. When purchasing a gown from the "Special Bridal Collection", allow 8-12 weeks for delivery as each of these gowns is a "special order". Call if you have any questions or to place the order via phone. Call us Toll Free at 1-866-459-9265 Exchanges/Returns 1) No Exchanges or Returns on a "special order" or any of our on line shoes. Our manufacturers will not accept any "special orders" returned nor any shoes. 2) When the purchase price of a dress is $200 or more, or the dress is a beaded or special gown such as an Alyce(Seraline), Flirt,Flip Jovani, Xtreme, Xcite, or Precious Formals or is a Flower Girl Dress such as Melody or Precious we can only ship one gown to each customer at a time (if a bridal party, contact us to make other arrangements). 3) On these gowns that are beaded or special (Alyce(Seralina), Flirt, Flip, Jovani, Xtreme, Xcite, or Precious Formals) or are Flower Girl dresses or $200 (including all of our Bridal gowns), we do NOT accept "returns" and no refunds will be issued but we do accept "exchanges" one time. If one of these gowns is returned to Sophisticated Lady for an exchange, the customer will be charged a $50.00 fee for "restocking" and "shipping" and we will exchange the gown for you one time , so be sure you are careful in your selection and be prepared to alter your gown as most dresses do not fit perfectly but need some degree of alterations . Be sure to email or phone us to let us know of your desire to exchange so we can be sure the dress you need is in stock. If you need to exchange/return any regular priced item that is not a beaded gown or wedding or flower girl dress or less than $200, be sure the return package is postmarked no later than 3 days after you received the merchandise and that the merchandise is unworn with all tags attached. You will be charged a restock fee of $25.00 on any item in this category returned for a refund. Once your package is received by us, the item must be inspected, paperwork processed and then a credit can be issued. This is usually a 2 - 4 week period. Please email us in advance if you want to exchange the item so we can get it ready to ship Shipping Address for Exchanges or Returns: Sophisticated Lady 1835 A So. Centre City Parkway #453 Escondido, CA 92025-6544 Affiliate Store Address: Sophisticated Lady Plaza Del Lago 3410 Del Lago Blvd. Escondido, CA 92029 International Credit Cards: Since international credit cards cannot be address verified,for your security protection as well as that of Sophisticated Lady, we ask that you fax us a copy of the front and the back of the credit card you are using, showing the signature on the back. The fax # is 1-760-747-3178 . If a fax is not available, just scan the front and back of the card (be sure it is legible) and email us the copy! Remember we now accept PayPal payments so if you do not want to send us copies of the credit card, you may opt to use the PayPal payment method! Please email or call if you have any questions. Special Military Discount: Sophisticated Lady offers a 10% military discount when shipping to APO or FPO addresses. The discount will be deducted from the price of the dress at the time of processing. Discount does not apply to wedding gowns, veils, headpieces or flower girl/confirmation dresses. Would you like assistance with your purchase ? Email to: sales@sophisticatedlady.biz or call: 760-781-5588 or Toll Free at 1-866-459-9265 SHIPPING COSTS: $10.75 within the U.S. by PRIORITY MAIL (2-4 days from time we ship until you receive) $25.00 if shipped EXPRESS MAIL(1-2 days from time we ship until you receive-we normally ship out within 3 days from receiving your order, but may take longer.) $45.00 outside the U.S. $80.00 Global Express Guaranteed $165.00 UPS or FED EX Express for International Orders Price Guarantee: We will meet or beat the price of any of our competitors ! If you find one of our gowns (same manufacturer, same style, same color) for less at any other Internet site, we will meet or beat that price! Contact us by Email for the best value. Would you like assistance with your purchase ? Let us coordinate dresses for your entire bridal party! Inquire about special discounts available. Email to: sales@sophisticatedlady.biz or call: 760-781-5588 or Toll Free at 1-866-459-9265 HOW MAY WE HELP YOU? See the left side of the screen for store departments and CLICK on any bar to view products. Email: sales@sophisticatedlady.biz or call: 760-781-5588 or Call Toll free at 1-866-459-9265 It's fun to shop at: SophisticatedLady.US Your credit card information is safe at our online store, and we are committed to making your online shopping experience enjoyable and secure. Sophisticated Lady |