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Welcome to Sophisticated Lady, your Formal/Evening Dress and Wedding Dress headquarters, where the latest fashions and our personalized service make planning your special event successful and fun! We're easy to find at: www.SophisticatedLady.US Sophisticated Lady Offers You Hundreds of Dresses:
Because our product line is specially made at the factory, we ship direct to you, usually within 1 week. Most of our orders are shipped within 3 working days, but depending on color and size ordered, some orders may take a little longer. We will Email you with specific shipping times. Special shipping arrangements are available. If you are interested in information on shipping policies, please click here: Shipping Information You may also click on the "Shipping Information" icon found on the left side of this screen. Special Sales and Promotions: Check out our Daily Specials for special discounts on selected dresses every day. Would you like to be on our mailing list for special sales, discounts, and promotions? Email us to join our mailing list. Thank you for shopping at Sophisticated Lady |
| Phone: 760-781-5588 or Toll Free 1-866-459-9265 Email: sales@sophisticatedlady.biz |
| Customer Service Call us at 760-781-5588 (direct dial) or 866-459-9265 (toll free). Leave a message and a Customer Service Representative will assist you within 24 hours. Email:sales@sophisticatedlady.biz How to Measure for your Dress Size: BUST. Measure under the arms, around the fullest part of chest. WAIST. Measure around the natural waistline. HIPS. Measure around the fullest part of the body, usually at the top of legs, about 7-9" below natural waistline. If you are a bride or a member of a bridal party, please contact us by Email or phone for Special Discounts and to ensure that all dresses in your bridal party will be color matched. Call if you have any questions or to place your order by phone. Call us Toll Free at 1-866-459-9265 Exchanges/Returns are a) non-transferable to others and b) will not be accepted under any circumstances past the customer stated wear date. 1) No Exchanges or Returns on any of the "Liquidation dresses" (as they are all marked down for FINAL SALES),Special Order Items or on Bra purchases. NO RETURNS on any of the dresses in our "Short Dresses under $99" , "Long Dresses under $99" or "Bridesmaid Dresses under $99 as they have been "special" priced below retail for our customers. We will accept a one time exchange on the merchandise in these three sections with a $25.00 restock fee. 2)For gowns that are beaded or Special Order (Alyce (Jean De Lys,Seralina, Black Label, B'Dazzle, Atelier), Flip, Jasz, Jovani, Scala, BG Haute, Sherri Hill, Blush , Terani or are Flower Girl dresses or $200 (including all of our Bridal gowns), we do NOT accept "returns" and no refunds will be issued but we do accept "exchanges" one time. If the purchase price of the gown is $250 or less, the customer will be charged a $50 restock fee for restocking and shipping and we will exchange the gown for you one time, so be sure you are careful in your selection. If the purchase price of the gown is more that $250 ($251 and above), the customer will be charged 20% of the purchase price as a restock fee. For example, if the gown cost is $299, the restock fee is $59.80. Be prepared to alter your gown as most dresses do not fit perfectly, and may benefit from some degree of alterations by your local seamstress. 3)3-day Deadline:If you need to exchange/return any regular priced item that is not a beaded gown or wedding or flower girl dress and not included in the "Short Evening Dresses/Prom under $99", "Long Evening Dresses/Prom under $99" or "Bridesmaid Dresses Best Buy under $99" , be sure the return package is postmarked no later than 3 days after you received the merchandise and that the merchandise is unworn with all tags attached. You will be charged a Restock Fee of $25.00 on any item in this category returned for a refund or exchange. Once your package is received by us, the item must be inspected, the returned item must be in original condition as we have 100% inspection in our shipping department before shipping. If all is in order and the dress was not worn, you will receive a credit to your account.This takes usually 2 weeks . If an item has any make-up stains, odors, snags, or tags not attached or exceeds the 3-day Deadline as described above, the merchandise will be held for 60 days. If you do not claim your item within that 60 days period it will be considered abandoned and will be disposed at the sole discretion of Sophisticated Lady. It is your responsibility to file a claim for your item in the 60 day holding period. An email or telephone call would be appreciated that you are exchanging a dress for another; as not all sizes and/or colors are guaranteed available at all times. As a condition of placing an order through our website you agree to abide with the rules,guidelines and exchange policies as stated above. This allows us to serve you better and allows us to offer these low prices to you. Shipping Address for Exchanges or Returns: Sophisticated Lady 1835 A So. Centre City Parkway, # 453 Escondido, CA 92025-6544 International Credit Cards: Since international credit cards cannot be address verified,for your security protection as well as that of Sophisticated Lady, we ask that you scan a copy of the front and the back of the credit card you are using, showing the signature on the back and email us the copy! Remember we now accept PayPal payments so if you do not want to send us copies of the credit card, you may opt to use the PayPal payment method. Please email or call if you have any questions. Special Military Discount: Sophisticated Lady offers a 10% military discount when shipping to APO or FPO addresses. The discount will be deducted from the price of the dress at the time of processing. Discount does not apply to wedding gowns, veils, headpieces or flower girl/confirmation dresses. Would you like assistance with your purchase ? Email to: sales@sophisticatedlady.biz or call: 760-781-5588 or Toll Free at 1-866-459-9265 Shipping Costs: $15.00 within the U.S. by USPS Priority Mail $29 within the U.S. by Express Mail. Priority Mail Usually takes 2-4 days from the time we ship until you receive in US and Express is a 1-2 day guarantee from the time we ship. $35 by USPS priority mail outside the U.S., takes 1-2 weeks from the time we ship until you receive. We normally ship within 3 days of receiving your order, but may take longer. $45.00 by USPS Express Mail International, takes approximately 1 week depending on location. Price Guarantee: We will meet or beat the price of any of our competitors ! If you find one of our gowns (same manufacturer, same style, same color) for less at any other Internet site, we will meet or beat that price! Contact us by Email for the best value. Would you like assistance with your purchase ? Let us coordinate dresses for your entire bridal party! Inquire about special discounts available. Email to: sales@sophisticatedlady.biz or call: 760-781-5588 or Toll Free at 1-866-459-9265 We're Glad to Assist You. See the left side of the screen for Store Departments and CLICK on any bar to view products. Email: sales@sophisticatedlady.biz or call: 760-781-5588 or Call Toll free at 1-866-459-9265 It's fun to shop at: SophisticatedLady.US Your credit card information is safe at our online store, and we are committed to making your online shopping experience enjoyable and secure. Sophisticated Lady has been serving satisfied customers for over 5 years. We're a company you can count on ! |